T-Mobile Morons


4-07-10

T-Mobile to tighten screws on customers.

From Cryptome.org:

A3 sends: The latest news from the world of rip-off mobile phone operators Sneaky mobile phone provider T-Mobile has closed a major loophole in accessing voicemail in the UK. Millions of users of the network have been avoiding additional out-of-plan charges to access voicemail, by exploiting a system vulnerability. Instead of using the normal keypad press, users have been using a well publicised method of phoning their own mobile number which then obviously diverts to voicemail, allowing access to messages in the normal manner. Instead of charging out-of-plan, the call is taken off the inclusive minutes. In desperate times, when corporations have to maximise any route to profit then can spot, T-Mobile have finally closed that loophole and in the coming weeks, customers will get a very nasty shock when their bills arrive littered with hundreds of "VoiceMail" itemisations. Oh, and if you thought you could divert to a land line and pick up messages from an answer machine using inclusive minutes - they've got that covered too. You'll be shafted for a call divert charge! I spoke to a smug T-Mobile "customer support advisor" (based off-shore, naturally) who said "Good on you for getting away with it for so long". Please spread the word on this, as people are very much in the dark ...... so far.


2-08-10

Apparently, I'm not the only person who's unhappy with T-moron.

Some guy talks about his rough time with T-Mobile. Claims it's the worst customer service EVER! An interesting and informative read.


1-29-10

Hmm, a Federal inquiry (or is that "investigation") into business practices at T-Mobile. Who could have ever imagined...

FCC probes T-Mobile for double-whammy termination fees


12-06-09

More "alleged" wrongdoing at T-mobile as a class action lawsuit claims T-mobile forced employees to work "off the clock".

Employees sue for out-of-hours unpaid work


11-27-09

Unbelievable!
You guys at T-Moron are more Effed up than a soup sandwich. These poor people log on to your website to pay their bill and you flash them with pornographic pictures!

Get the details Here and Here.

I thought maybe I was being a little over the top with the Google Adwords campaign I just launched against you, but now I see that it is justified.

11-26-09

This report was recently brought to my attention. It discusses how all the hard work you're doing down there at T-moron err ... T-mobile is really paying off. Looks like you lost 77,000 customers in the 3rd Quarter. That's an accomplishment a MORON would be proud of.


I'm thinking you guys had better get your sh*t together before Deutsche Telekom pulls a blitzkrieg on the ranks of your upper management.


11-21-09

Wow... just... Wow

First you lose data and never do recover all of it and now you've let people steal your internal data about your customers - and then sell it.

What a stunning display of incompetence. Your data retention strategies have left "best practices" far behind and are now approaching the farcical.

Here's a link to the ICO report about your Data Theft




10-21-09

I told you it was going to happen, now it's happened.

You lost my data and jacked me around. Now I'm calling you out in public for it.

Expect this page to do nothing but grow and grow as I find the time and energy to add to it. Maybe I'll even turn it intp a PHP/Nuke site and let anyone who wants post on this site about how bad you guys really are.

A quick websearch has revealed that the guys on top of this pile of morons are as follows:

T-Mobile Headquarters
12920-South East 38th Street
Bellevue, Washington 98006
United States,

Phone: 425-378-4000

OR

T-mobile
PO Box 37380
Albuquerque, NM 87176
Phone: 877-296-1018


Robert Dotson - President and Chief Executive Officer - robert.dotson@t-mobile.com

Jim Alling - Chief Operations Officer

Cole Brodman - Chief Technology and Innovation Officer

Brian Kirkpatrick - Chief Financial Officer

Dave Miller - Chief Legal Officer and General Counsel

Larry Myers - Chief People Officer

Denny Post - Chief Marketing Officer

John Birrer - Senior Vice President, Customer Service

Doug Chartier - Senior Vice President, Sales

Peter Ewans - Senior Vice President, Strategy

Neville Ray - Senior Vice President, Engineering Operations

Rob Strickland - Senior Vice President, Enterprise Information Technology / Chief Information Officer

Here's some links to stories about what went wrong and reports of problems with T-mobile:

T-Mobile and Microsoft Danger Sidekick outage, lost data

T-mobile loses the data for 17 million people. Well, they didn't lose it as much as let it fall into the wrong hands...

T-mobile data loss. Unending nightmare

T-mobile loses customers data, then bans him from discussion forums

Richard Anderson's Blog posts about T-mobile data loss


Email Me(With the Understanding that anything you send to me in Email is likely to end up on this site.)